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Bug management

How to handle technical issues, report bugs, and check system availability.

At Construction Admin Helper, we strive for 100% reliability. However, Procore’s functionnalities and APIs are constantly evolving, and every company instance has unique configurations. This complexity can sometimes lead to system errors (Error 500).

1 - Troubleshooting Steps

Before reporting a technical bug, please perform these quick checks:

  • Data Consistency: Ensure your Excel file follows the data types and mandatory fields described in the tool-specific documentation.
  • Procore Permissions: Verify that your user (or the Technical User) still has “Admin” rights on the tool in Procore.
  • File Integrity: Ensure the Excel file is not corrupted and that you are using the latest template exported from the app.

2 - Reporting a Bug

If you encounter a System Error (Error 500) that you cannot resolve, please contact us at support@constructionadminhelper.com.

To help us resolve the issue quickly, please provide the following details:

  • User Email: The email address of the user who attempted the action.
  • Action Details: What were you trying to do? (e.g., “Mass Import Inspections on this project in this company (with URLs)”).
  • Source File: Attach the Excel file you were trying to import.
  • Evidence: A screenshot of the error message or the logs displayed in the application.
  • Timestamp: The approximate date and time of the occurrence.

[NOTE] Most issues are resolved quickly once analyzed. In complex cases, we may request temporary access to your Procore instance to understand specific configuration conflicts. While we do not have a formal SLA, our team processes bug reports as a priority.

3 - Service Availability & Status

If the application is completely inaccessible, it might be due to a temporary service interruption or a server reboot.

  • Incidents: Any ongoing technical incidents and their resolution progress will be detailed on the status page

4 - Technical Maintenance

To ensure optimal performance and security, we perform regular technical reboots and updates.

  • Schedule: Maintenance is generally performed during weekends, outside of standard business hours, to minimize impact on your operations.
  • Notifications: Currently, we do not send automated emails for scheduled reboots.